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Shipping

  • All goods purchased on this website will be sent out by Toll IPEC Road Express.
  • We require up to 1 business day to dispatch your goods.
  • Please allow 7-10 business days for delivery depending on your location within Australia, although in most cases delivery is much quicker (usually 3 - 4 business days).
  • If you live in a remote area, please allow up to 10 business days for delivery.

RE-DELIVERY CHARGES

  • Orders are delivered during normal business hours.
  • The buyer will be liable for re-delivery charges if the premises are unattended at the time of delivery.
  • If you are unavailable or not present at time of delivery, you will be left with a card notifying you that the delivery has been sent back to the depot. Any goods that are returned back to the depot and any re-deliveries will incur a $35 charge which must be paid immediately.
  • If required, we can make a note on the consignment to have your goods left at your front or back door at the buyers own risk to avoid any re-delivery charges. Please let us know your instructions when going through checkout.
  • Failure to pay Re-Delivery charges will leave your account in arrears thereby voiding your warranty.

TRACKING

  • Upon dispatch of your goods, a tracking number will be sent to the email address you used to register on this website.
  • Please ensure that you check your junk mail folder on a regular basis in case our emails show up in there.
  • If you wish to track your goods in transit, please visit www.tollipec.com.au and type in your consignment note number in the tracking section of the Toll IPEC website or call 1300 865 547.

Chillco accepts no liability for any loss or damage caused during transit.