Shipping Information

  • All goods purchased on this website will be sent out by Toll iPec Road Express.
  • We require up to 1 business day to dispatch your goods.
  • Please allow 7-10 business days for delivery depending on your location within Australia, although in most cases delivery is much quicker (usually 3 - 4 business days).
  • If you live in a remote area, please allow up to 10 business days for delivery.

RE-DELIVERY CHARGES

  • Orders are delivered during normal business hours.
  • The buyer will be liable for re-delivery charges if the premises are unattended at the time of delivery.
  • If you are unavailable or not present at time of delivery, you will be left with a card notifying you that the delivery has been sent back to the depot. Any goods that are returned back to the depot and any re-deliveries back to your premises will incur a $35 charge which must be paid to Chillco Coolers immediately.
  • If required, we can make a note on the consignment to have your goods left at your front or back door at the buyers own risk to avoid any re-delivery charges. Please let us know your instructions when going through checkout.
  • Failure to pay Re-Delivery charges will leave your account in arrears thereby voiding your warranty.

TRACKING

  • Upon dispatch of your goods, a tracking number will be sent to the email address used to register on this website.
  • Please ensure that you check your junk mail folder on a regular basis in case our emails show up in there.
  • If you wish to track your goods in transit, please visit¬†https://www.mytoll.com¬†and type in your consignment note number in the tracking section or call 1300 865 547

    Chillco Coolers accepts no liability for any loss or damage caused during transit.